Assisted Home Care Services  ■  Home Health in New York City

Home Office

85 West End Ave 1st Fl
Brooklyn, NY 11235


Open 24 Hours


Assisted Home Care Services


Contact Us!

Call: (718) 530-0053

Frequently Asked Questions

Click on the questions to reveal the answers.

Below you will see some of the most frequently asked questions we get from people about our home care agency and the services we provide . If you don’t see a question you have addressed here, simply contact us and we will gladly answer it for you. You can call us or submit your question(s) by the clicking the ‘ask a question’ link below. You can also reach out to us with the form at the bottom of this page.


How do we get started?

A phone call or email between our care coordinator and the client (or their designated proxy, usually a family member or friend), gets the ball rolling. We will collect important information about your loved one, their needs and then make initial comments and recommendations.

After that we suggest a no-obligations care assessment to glean additional details which can’t be obtained over the phone or by email. The information is used to formulate a customized plan of care. This meeting may also include an introduction of a potential caregiver to the client and family. After this meeting we can start home care services upon acceptance of our service offerings.

Do you provide free in home care assessments?

Yes, our home care assessments are free of charge. A home care assessment allows us to gather and analyze your loved one’s requirements while also giving a client and family the oppoprtunity to meet us and know in advance what our plan of care will be. It also allows us to to get to know each other and feel comfortable before starting services.

Can we choose a caregiver?

Yes. We research and carefully pre-select one or more caregivers based on your loved one’s requirements and personality and then introduce who we feel will be the best fit for the circumstances. The client always makes the final decision on choice of caregiver.

What areas of New York do you provide home care services?

We serve the greater New York City area, including Bronx, Queens, Kings, Staten Island (South Beach, Midland Beach), Brooklyn, Sheepshead Bay, Richmond and Nassau County, New York..


How do you screen your caregivers?

All of our caregivers are put through a demanding screening process. This includes in-person interviews, confirming caregiver training and experience, performing previous employment reference checks, doing a DMV check and a criminal background check.

Who pays the caregiver?

We pay the caregiver directly. Our company fully employs the caregivers and takes care of all associated taxes, withholdings and insurance.

Are your caregivers employees or independent workers?

We employ all of our caregivers. They are not hired by our clients.


Do you take Medicare or Medicaid?

Yes, we are an approved provider of services paid for by Medicaid and Medicare, including many Medicare approved insurance companies. Medicaid patients qualify for home care services if they are enrolled in Managed Long Term Care Plans. Assisted Home Care Services understands the difficulties and intricacies of qualifying and we take a personal approach with every patient to ensure efficient and painless enrollment process.

Who pays the caregiver?

We pay the caregiver directly. Our company fully employs the caregivers and takes care of all associated taxes, withholdings and insurance.

What forms of payment do you take?

Our agency is both an approved Medicaid care provider and a private pay home care company. We accept any form of private payment, including checks, cash and credit cards.  Our services are also covered by most major health insurance companies as well as long term care insurance policies that may cover our services.


How do you handle an emergency or urgent issue?

We always have a care supervisor on call to address urgent matters and emergencies. We are available 24/7, 365 days a year.

Are you licensed?

Yes, we are a New York State licensed home health care provider and nursing services agency.

Are you a franchise or independent business?

Our company is a locally established. owned and operated business.

Translate »